Client Feedback
What HR Teams Say
After Working with Us
These are accounts from workforce planners, HR business partners, and operations managers who have gone through one of our three engagements. The results are honest — including the parts that took longer than expected.
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HR teams in Malaysia
4.8
Average satisfaction score
95%
Continued using AI assist post-pilot
3
Sectors: manufacturing, retail, shared services
Client Reviews
In Their Own Words
Siti Rohana Mansor
HR Business Partner, Petaling Jaya
"The Planning Workflow Review was more useful than I expected. We had been telling management for about a year that the planner was overloaded, but we could not put a number to it. The written brief from Jelita Plan gave us the evidence we needed to make the case internally. It was also the first time someone had actually looked at our existing rosters rather than just asking us to describe them."
April 2025 · Workflow Review
Khairul Nizam Bakar
Operations Manager, Shah Alam
"Honest assessment: the first two weeks of the pilot were slower than we anticipated because we had to adjust how the AI outputs were formatted to match what our planner was used to seeing. The Jelita Plan team was available throughout that period and made the changes without treating it as an extra cost. By week four the planner was reviewing and approving drafts in less than half the time it previously took to write them from scratch."
March 2025 · Roster Drafting Pilot
Priya Nair
Head of HR, Kuala Lumpur (Shared Services)
"We moved to the Quarterly Stewardship engagement after our pilot because our board had started asking questions about how we oversee AI tools in HR. The monthly brief gives me something concrete to present — not a system dashboard, but an actual written assessment. The annual summary was particularly useful when the remuneration committee asked about workforce planning governance."
April 2025 · Quarterly Stewardship
Mohd Faizal Zakaria
Workforce Planner, Seremban (Manufacturing)
"I was a bit sceptical before the pilot started — I had seen other tools that were supposed to help planners but actually created more work to check and correct. The difference here is that Jelita Plan configured the output to match the way I already structure a roster. The first few drafts still needed edits but by week three it was getting the overtime calculations right without me having to flag them."
March 2025 · Roster Drafting Pilot
Zainab Abdul Hamid
Senior HRBP, Johor Bahru (Retail)
"We had union considerations that we were not sure how to handle before starting. Jelita Plan reviewed our CBA before we began the pilot and prepared a short addendum to the usage policy that addressed the scheduling provisions. When the union rep asked about it in a meeting, we were able to show them the documentation straight away. That kind of preparation made a noticeable difference."
February 2025 · Roster Drafting Pilot
Lee Chee Weng
HR Director, Penang (Electronics)
"We started with just the Workflow Review because we were not sure AI scheduling assistance was appropriate for our environment. The brief we received confirmed that it was — but also identified two specific areas where our existing process needed to be tightened first. We addressed those before starting the pilot and that preparation made the deployment noticeably smoother."
April 2025 · Workflow Review → Roster Pilot
Detailed Accounts
Three Engagement Stories
These case studies describe the full arc of three engagements — from the initial situation through the work we did to the results the teams observed.
Case Study 01 · Manufacturing · Selangor
Reducing Weekly Roster Preparation Time in a 200-Headcount Facility
Challenge
The workforce planner was spending approximately 14 hours per week building and revising shift rosters for 200 production employees across three shift patterns. EA 1955 compliance checks were being done manually in a spreadsheet that had not been audited for accuracy in over a year.
Solution
A Workflow Review confirmed the opportunity and identified a PDPA gap in how employee headcount data was being passed between the HRIS and the planner's spreadsheet. After that gap was addressed, a Roster Drafting Pilot was deployed over five weeks with bilingual training and a usage policy aligned with the facility's CBA.
Result
Weekly roster preparation time dropped to approximately 5 hours. EA 1955 compliance checks are now embedded in the AI draft output. The planner noted that she was reviewing rather than constructing rosters, which gave her time to address shift-swap requests and leave queries that had been accumulating.
Timeline: 8 weeks total
"The review found something we had not expected — a gap in how we were handling employee data that we fixed before the AI assist touched anything. That alone was worth the engagement fee."
— HR Manager, Selangor facility
Case Study 02 · Retail · Kuala Lumpur
Building an Auditable AI Governance Record for a Growing Retail HR Function
Challenge
A retail HR director had already deployed an AI scheduling tool independently but had no documentation to show the board how it was being overseen. Questions about fairness in shift allocation across different employee groups were being raised and there was no audit trail to respond with.
Solution
Jelita Plan began with a retrospective Workflow Review to document the existing deployment's compliance posture, then moved directly into a Quarterly Stewardship engagement. Monthly briefs began in February 2025 and the first fairness signal audit was completed in March.
Result
The HR director now has three months of written monthly briefs and a documented fairness audit on file. The April 2025 board update included a section on AI governance in HR operations — the first time the company had been able to present this. The annual summary is scheduled for Q4 2025 ahead of the remuneration committee cycle.
Ongoing · Quarterly Stewardship
"I needed a paper trail, not just a dashboard. The monthly briefs are exactly that — something I can hand to a board member or an auditor and they can read it without needing me to explain what it means."
— HR Director, Kuala Lumpur retail group
Reach Us
Contact Jelita Plan
Phone
+60 3 8164 9275Address
Unit 12-4, Wisma Cosway, Jalan Raja Chulan, 50200 KL
Hours
Mon–Fri 9am–6pm
Sat 9am–1pm
Professional Standing
Credentials and Memberships
MIHRM Associate Member
Malaysian Institute of Human Resource Management — membership maintained since 2022
HRDF Registered Trainer
Training programmes eligible for HRDF claimback by registered Malaysian employers
PDPA-Compliant Practice
Written data processing agreement provided to every client before any engagement begins
Your Turn
Ready to Have the Conversation?
Every engagement begins with a conversation. Tell us about your team and your current planning process, and we will suggest a sensible next step — with no commitment required to speak with us.
Contact Jelita Plan